Refund & Cancellation Policy

Cancel any time

Cancel from Plan & usage in the app, or with Stripe’s billing login (you’ll get an email link, even if you can’t sign in). You don’t need to contact us or give a reason. Cancelling stops future renewals. Your account then moves to the Free plan; your existing projects and exports stay until they expire under your plan’s retention.

Refunds

• First purchase, 7 days (monthly plans): if you’re not happy, ask within 7 days of your first payment and we’ll refund it, provided you’ve used less than a quarter of that plan’s monthly source minutes.
• Yearly plans, 14 days: the same offer, but for 14 days after the payment.
• Technical failure: if the service wasn’t usable for you because of our fault, we’ll refund the affected period or credit the minutes.
• Duplicate or mistaken charges: always refunded.
• Renewals and used-up plans aren’t refunded automatically. Cancel before the renewal date to avoid being charged again. If you forgot and haven’t used it since renewing, ask us within 3 days and we’ll normally help.

How to ask

Email our contact page from your account address with the date of the charge. Approved refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank.

Failed processing

If a video fails to process or a render fails, those minutes are not charged against your allowance.

Your legal rights

This policy is in addition to, not instead of, any rights you have under consumer law where you live.